Shipping Policy for Calysonali Store

Effective Date: January 8, 2025

At Calysonali Store, we strive to provide a seamless shopping and delivery experience for every customer. This Shipping Policy explains our shipping methods, costs, delivery timelines, and what to expect when placing an order with us. We are committed to ensuring your purchases arrive safely, on time, and in perfect condition.

1. Shipping Destinations

We currently offer shipping to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • U.S. Territories: Puerto Rico, Guam, and the U.S. Virgin Islands.
  • Military Addresses: APO/FPO/DPO addresses for military personnel.

At this time, we do not ship internationally. However, we are working to expand our shipping capabilities to serve a broader audience in the future. Stay tuned for updates on international shipping options.

2. Shipping Methods and Delivery Times

We provide flexible shipping options to accommodate your needs. Choose from the following:

Standard Shipping:

  • Delivery Time: 5-7 business days (excluding weekends and holidays).
  • Suitable for non-urgent orders and available for all U.S. destinations.

Expedited Shipping:

  • Delivery Time: 2-3 business days (excluding weekends and holidays).
  • Ideal for customers who need their items quickly. Additional fees apply.

Overnight Shipping:

  • Delivery Time: 1 business day (for orders placed before 12 PM MST).
  • Perfect for urgent orders. This option is available in select locations only.

3. Processing Times

We aim to process all orders promptly.

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed the following business day.

During peak seasons, such as holidays or promotional sales, processing times may be slightly longer due to high order volumes. We recommend placing your orders early to avoid delays.

Once your order is processed and shipped, you will receive a confirmation email with your tracking information.

4. Shipping Costs

Shipping costs are determined based on the following factors:

  • The weight and size of your package.
  • The shipping method selected.
  • The destination of your order.

Free Shipping Offer:

Enjoy free standard shipping on orders over $75 (after discounts and before taxes). This offer applies to all eligible destinations within the U.S.

If your order does not qualify for free shipping, the exact cost will be calculated during checkout.

5. Tracking Your Order

To keep you informed about your order, we provide real-time tracking information:

  • Once your order is shipped, you’ll receive a tracking number via email.
  • Use the provided tracking link to monitor your shipment’s progress on the carrier’s website.

If you have any issues with tracking or do not receive your tracking details, please contact our support team for assistance:

6. Delivery Issues

We understand that sometimes unexpected issues can arise during delivery. If your order is delayed, lost, or arrives damaged, please reach out to us immediately:

Common Delivery Issues:

  • Lost Packages: If your tracking shows “delivered” but you haven’t received your package, contact us within 48 hours so we can assist you in filing a claim with the carrier.
  • Damaged Items: If your order arrives damaged, please provide photos of the packaging and the damaged items. We’ll work quickly to resolve the issue by offering replacements or refunds.
  • Delays: While we strive for timely deliveries, weather conditions, carrier delays, or peak seasons may cause unforeseen delays. We’ll do our best to keep you informed and resolve any concerns promptly.

7. Address Changes and Corrections

Ensuring the accuracy of your shipping address is crucial for a smooth delivery process:

  • Double-check your address details during checkout.
  • If you need to make changes, contact us immediately after placing your order.

Note: Address changes cannot be made once the package has been shipped. If an incorrect address results in a returned package, we can re-ship your order, but additional shipping fees may apply.

8. Undeliverable or Returned Packages

If a package is returned to us due to an undeliverable address, refusal of delivery, or other reasons, we will contact you to arrange re-shipment. Additional charges for re-shipping may apply.

9. Delivery to P.O. Boxes and APO/FPO/DPO Addresses

We gladly deliver to P.O. boxes and military addresses. However, please note:

  • Delivery to these locations may take longer than standard shipping times.
  • Overnight and expedited shipping options are not available for P.O. boxes and military addresses.

10. Returns and Refunds

If you need to return an item, please refer to our Return Policy for detailed instructions on returns, exchanges, and refunds. Contact our customer service team for further assistance.

11. Customer Support

We’re here to ensure your experience with Calysonali Store is exceptional. If you have any questions about shipping, delivery, or your order status, please don’t hesitate to contact us:

Our dedicated team is ready to assist you with any concerns or inquiries.

12. Commitment to Customer Satisfaction

At Calysonali Store, we take pride in delivering not only high-quality products but also exceptional service. We are committed to ensuring that your orders are handled with care and arrive promptly, so you can enjoy your new home décor without worry.

Thank you for choosing Calysonali Store for your home décor needs. We look forward to serving you!