Sales Policy for Calysonali Store

Effective Date: January 8, 2025

Welcome to Calysonali Store, your ultimate destination for stylish and high-quality home decor furniture. We are committed to providing a seamless shopping experience and ensuring your complete satisfaction. Below is our comprehensive sales policy that outlines the terms and conditions for purchasing products from our store.

1. General Information

Calysonali Store specializes in offering a wide selection of furniture and decor items designed to enhance your living space. From contemporary furniture to unique home accessories, our products are crafted to provide both comfort and style for your home.

At Calysonali Store, we prioritize the quality of our products and the satisfaction of our customers. Our goal is to make your shopping experience as convenient as possible by providing clear and transparent information about our sales policies.

Website: calysonali.com
Store Address: 9655 S Autumnwood Pl, Littleton, Colorado, United States
Phone Number: (303) 683-2907
Email Address: info@calysonali.com

2. Ordering and Payments

When you place an order with Calysonali Store, you agree to the terms and conditions outlined in this sales policy. All orders are subject to availability, and we reserve the right to limit quantities or refuse service to customers at our discretion.

  • Order Process:
    Once you find the product you wish to purchase, simply add it to your cart and proceed to checkout. You will be prompted to enter your shipping and payment information to complete your order.

  • Payment Methods:
    We accept a variety of secure payment methods, including credit cards, debit cards, and PayPal. All payments must be made in full at the time of purchase. We use SSL encryption technology to ensure that your payment information is secure.

  • Currency and Taxes:
    All prices on our website are listed in US Dollars (USD). Sales tax will be applied to orders where applicable, based on the shipping destination.

  • Order Confirmation:
    After placing your order, you will receive an email confirmation that includes your order details. Please review this email carefully and ensure all information is correct. If there are any errors, contact our customer service team immediately at info@calysonali.com.

3. Shipping and Delivery

We offer reliable and affordable shipping options to ensure your items arrive in perfect condition and on time. Please review our shipping policy for detailed information about delivery times, shipping rates, and regions we serve.

  • Processing Time:
    Orders are typically processed within 1-2 business days. Delivery time will depend on your location and the shipping method selected during checkout. Standard delivery takes between 5-7 business days, while expedited options may be available at an additional cost.

  • Shipping Costs:
    Shipping fees are calculated based on the weight, dimensions, and destination of the items in your order. You can view the exact shipping costs before completing your purchase during the checkout process.

  • Tracking:
    Once your order has shipped, you will receive an email containing tracking information. This will allow you to monitor the progress of your shipment until it arrives at your door.

  • International Shipping:
    Currently, Calysonali Store only ships to the United States. However, we are working on expanding our shipping options internationally, so please check back for updates.

4. Returns and Exchanges

At Calysonali Store, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a return and exchange policy for your convenience.

  • Return Eligibility:
    Items may be returned within 30 days of delivery if they are in new, unused condition and in their original packaging. Furniture and home decor items must not be assembled, used, or altered in any way.

  • Non-Returnable Items:
    Certain items, such as custom-made products, clearance items, and gift cards, are non-returnable. These exceptions will be clearly noted on the product page.

  • How to Return Items:
    To initiate a return, please contact our customer service team at info@calysonali.com with your order number and reason for return. Our team will provide you with instructions for returning the item, including the return shipping address.

  • Return Shipping Costs:
    Return shipping costs are the responsibility of the customer, unless the item arrived damaged or was sent incorrectly. In such cases, we will cover the return shipping costs.

  • Refunds and Processing:
    Once we receive your returned item and inspect it, a refund will be processed to your original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Exchanges:
    If you would like to exchange an item for a different size, color, or style, please contact us at info@calysonali.com to arrange the exchange.

5. Damaged or Defective Items

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, in the rare event that your item arrives damaged or defective, we will make it right.

  • Reporting Damaged Items:
    If your item is damaged during shipping, please contact us immediately at info@calysonali.com with a description of the damage and clear photos of the item and packaging. We will work quickly to resolve the issue, either by sending a replacement or issuing a refund.

  • Defective Items:
    If an item is defective due to manufacturing errors, we will offer a replacement or refund once the item has been inspected and deemed defective. Please contact our customer service team for further assistance.

6. Customer Support and Contact Information

We are committed to providing excellent customer service. If you have any questions or concerns about your order, or if you need assistance with returns, exchanges, or any other issue, please feel free to reach out to us.

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (MT). We will respond to all inquiries within 24 hours during business days.

7. Privacy and Security

At Calysonali Store, your privacy and security are of the utmost importance. We use secure technology to protect your personal and payment information, ensuring that your shopping experience is safe and confidential.

  • Secure Payment Processing:
    We use SSL encryption to protect your payment details and personal information. All transactions are processed through secure payment gateways that comply with the highest security standards.

  • Data Privacy:
    We respect your privacy and are committed to protecting your personal information. For details about how we collect, use, and store your data, please refer to our Privacy Policy.

8. Changes to the Sales Policy

Calysonali Store reserves the right to modify or update this sales policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this page regularly for any updates.

By purchasing from Calysonali Store, you acknowledge that you have read, understood, and agree to this sales policy. We are excited to serve you and help you create the home of your dreams with our high-quality decor and furniture!