Refund and Returns Policy for Calysonali Store

Effective Date: January 8, 2025

At Calysonali Store, we strive to provide our customers with high-quality home décor and furniture. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which you can return or exchange items and how we handle refunds. By making a purchase with Calysonali Store, you agree to the terms and conditions of this policy.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Return Window:
    Returns must be made within 30 days of the delivery date. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

  • Condition of Items:
    Items must be unused, in their original condition, and in the original packaging. Products that show signs of wear, damage, or alterations cannot be accepted for return or exchange unless defective.

  • Proof of Purchase:
    To process your return or exchange, a proof of purchase is required. Please keep your order receipt or order confirmation email for reference.

2. How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

  1. Contact Us:
    Please contact our customer support team at info@calysonali.com or call us at (303) 683-2907. Include your order number, the items you wish to return or exchange, and the reason for the return.

  2. Return Authorization:
    Once we receive your request, we will issue you a Return Merchandise Authorization (RMA) number, along with instructions for returning your item. Returns without an RMA number will not be processed.

  3. Prepare the Item for Return:
    Carefully pack the item in its original packaging to prevent damage during shipping. You are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part.

  4. Ship the Item Back:
    Ship the item back to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the item arrives safely.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original method of payment. Please allow up to 10 business days for the refund to be processed, depending on your bank or credit card provider.

  • Refund Method:
    Refunds will be processed to the original payment method used at the time of purchase. If you paid by credit card, the refund will be credited to the same card.

  • Shipping Fees:
    Shipping charges are non-refundable. If your return is due to an error on our part or if the item is defective, we will refund the original shipping charges.

  • Partial Refunds:
    In certain cases, a partial refund may be granted if the item has been opened, used, or damaged.

4. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us within 7 days of receiving the product. We will arrange for a free return and issue a full refund or provide a replacement, depending on your preference and availability of stock.

To ensure a smooth process, please provide us with the following details:

  • Photographs of the damaged or defective item
  • A description of the issue with the product

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once we receive your returned item, we will issue a full refund for the returned item and allow you to place a new order for the desired product.

6. Non-Returnable Items

Some items cannot be returned or exchanged due to health and safety regulations, or their nature. These include:

  • Customized or personalized items
  • Gift cards
  • Items marked as final sale

If you are unsure whether an item is returnable, please contact us prior to making a purchase or initiating a return.

7. Return Shipping Costs

Unless the return is due to our error or a defective item, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. Calysonali Store is not responsible for items lost in transit.

8. International Returns

For international customers, the return process is similar, but you are responsible for all return shipping fees, import duties, and taxes associated with the return. Please be aware that customs processing times can vary, and any delays in customs clearance are beyond our control.

9. Customer Support

If you have any questions or concerns about your return or exchange, please feel free to contact our customer support team. We are here to assist you with the process and ensure your satisfaction with your purchase from Calysonali Store.

By making a purchase with Calysonali Store, you acknowledge and agree to the terms of this Refund and Returns Policy. We are committed to your satisfaction and strive to make every shopping experience with us a pleasant one.